Terms of service
OVERVIEW
Welcome to Living Candle Studio! The terms “we”, “us” and “our” refer to Living Candle Studio. Living Candle Studio operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the “Services”). Living Candle Studio is powered by Shopify, which enables us to provide the Services to you.
The below terms and conditions, together with any policies referenced herein (these “Terms of Service” or “Terms”) describe your rights and responsibilities when you use the Services.
SECTION 1 - ACCESS AND ACCOUNT
By agreeing to these Terms of Service, you represent that you are at least 18 years of age. Our Services are intended for residents of the United Kingdom only. To use the Services, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all information you provide is correct, current and complete.
SECTION 2 - OUR PRODUCTS
We have made every effort to provide an accurate representation of our products. However, please note that as our candles are handcrafted, slight variations in appearance, scent, and colour may occur. Furthermore, colours may differ depending on your device settings. All descriptions of products are subject to change at any time without notice.
SECTION 3 - ORDERS
When you place an order, you are making an offer to purchase. Living Candle Studio reserves the right to accept or decline your order for any reason. Your order is not accepted until we confirm acceptance and process payment. Your purchases are subject to return or exchange solely in accordance with our Refund Policy. You warrant that purchases are for personal or household use and not for commercial resale.
SECTION 4 - PRICES AND BILLING
Prices are in GBP (£) and are subject to change without notice. Living Candle Studio is not currently registered for VAT, and therefore VAT is not charged on purchases. Posted prices do not include shipping and handling, which will be calculated at checkout.
SECTION 5 - SHIPPING AND DELIVERY
We only ship within the United Kingdom. All delivery times are estimates only and are not guaranteed. In accordance with the UK Consumer Rights Act 2015, the risk of loss or damage to the goods passes to you when you (or a person identified by you) take physical possession of the goods.
SECTION 6 - INTELLECTUAL PROPERTY
Our Services, including all trademarks, text, images, and designs, are owned by Living Candle Studio and are protected by United Kingdom copyright and intellectual property laws.
SECTION 7 - RELATIONSHIP WITH SHOPIFY
Living Candle Studio is powered by Shopify. You acknowledge and agree that Shopify is not responsible for any aspect of the sales between you and Living Candle Studio. You release Shopify from all claims and liabilities arising from your transactions with us.
SECTION 8 - PRIVACY POLICY
Your submission of personal information through the store is governed by our Privacy Policy. Our store is hosted on Shopify, which processes your data to enable the checkout experience.
SECTION 9 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information in the Services that contains typographical errors or omissions related to pricing or availability. We reserve the right to correct any errors and to change or update information or cancel orders if any information is inaccurate at any time without prior notice.
SECTION 10 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee that your use of our service will be uninterrupted or error-free. The service and all products delivered to you are provided 'as is' and 'as available' for your use, except as required by the UK Consumer Rights Act 2015.
SECTION 11 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of England and Wales.
SECTION 12 - CONTACT INFORMATION Questions about the Terms of Service should be sent to us at orders@livingcandlestudio.co.uk.
Living Candle Studio Email: orders@livingcandlestudio.co.uk
Address:
119 Golden Drive,
Eaglestone,
Milton Keynes
MK6 5BS